FISCHER air always tries to do its best to be a PRM-friendly airline. There are a number of different types of special airport assistance available. It is important to book the correct one to receive the needed support.
Please find below a list of special assistance available:
Blind - Vision impaired - requires no assistance
Passenger is blind or vision impaired and requires a walker through the airport to the aircraft seat (and vice versa) and a separate briefing from the cabin crew
Passenger is profoundly deaf and requires a separate safety briefing onboard the aircraft.
Intellectual or Developmental disability
Passengers with Intellectual or Developmental Disability Needing Assistance (Dementia, Alzheimer, Down Syndrome, Autism etc.).
Travel with guide/assistance dog
Passenger travelling with a guide/assistance dog that requires a walker through the airport to the aircraft seat (and vice versa) and a separate briefing from the cabin crew.
Assistance to-from the boarding gate
Passenger requires assistance through the airport to the boarding gate and vice versa.
Assistance through the airport and up/down steps
Passenger requires assistance to walk up or down stairs, but who can move through the cabin of the aircraft but requires to be taken up or down stairs when embarking or disembarking.
Assistance to seat including lift on/off
Passenger requires a wheelchair to move to and from the airplane/bus and need to be taken up and down the stairs and assisted to be seated on the aircraft.
How do I book special assistance?
You can easily book special assistance through our website during the booking process. Please be aware that assistance must be secured a minimum of forty-eight (48) hours prior to the departure; otherwise, services may not be available, and your travel may be disrupted.
How much does special assistance cost?
PRM services are completely covered by airport taxes, and therefore no extra is required to be paid.
I have booked a flight, but I forgot to book the request for special assistance. What should I do?
You can make your request by contacting our HelpDesk.